Terms of use

These terms are between you and LuxVibeWeb Limited (Private company limited by shares, registered in England and Wales, company number 16954810), which operates Trip Caddie at https://tripcaddie.co.uk.

By creating an account you accept these terms and the privacy notice. If you use a trip through a private link without an account, sections 4, 6, 7 and 8 apply to you as well.

A tool for organising a golf trip. You set up a trip, add the people coming, send them a private link each, and use it to keep track of the itinerary, the teams, the matchplay scores and who has paid what.

It is free. There is nothing to pay and no card details are taken.

This matters more than the list above, because most disputes come from someone expecting one of these:

• Not a travel agent or tour operator. We do not book flights, hotels, tee times or transfers, we hold no ATOL or ABTA membership, and we are not a party to anything you book. Your arrangements are with whoever you booked them from.
• Not a payment service. We record what somebody says has been paid. We never hold, move or process money. No payment goes through Trip Caddie, and the figures are only as accurate as whoever typed them in.
• Not a bank statement or an accounting record. The money pages are a shared note of who owes what, not a financial record you should rely on for tax, expenses or settling a dispute.
• Not a backup service. Do not let Trip Caddie be the only place something exists. Keep your own copy of anything you would be upset to lose.
• Not a handicap authority. Handicaps here are whatever was typed in. They are not verified against WHS or any club record, and a Trip Caddie scorecard is not a qualifying score.
• Not an insurer. We provide no travel, medical, cancellation or public liability cover of any kind.
• Not a source of advice. Nothing on the site is legal, financial, insurance, medical or travel advice.

Your account

• You must be at least 16 to have an account.
• Keep your sign-in details to yourself. Anything done from your account is treated as done by you.
• Give accurate details and keep them current.

Other people's details, which is the important one

Trip Caddie only works because organisers type in other people's names, emails, phone numbers and sometimes dietary requirements. When you do that, you are responsible for it. Specifically:

• Only add people you have a genuine reason to add, for a trip they are actually being invited to.
• Tell your group you are using Trip Caddie. They should not find out when an email arrives from a service they have never heard of.
• Do not enter anything about somebody's health, including allergies or dietary requirements, on their behalf. The dietary field exists for people to fill in themselves from their own link. If you already know, ask them to enter it.
• Do not use the address book to keep notes about people that you would not be comfortable showing them.
• If somebody asks you to take their details out, do it.
• If you organise for a club, society, employer or as a business rather than for friends, you are likely to have your own data protection obligations to your members. See section 10 of the privacy notice.

Private links

Each person's link contains a token that grants access to the trip. Do not publish a link anywhere public. If one gets out, reset it from the Invites tab.

You agree not to:

• Use Trip Caddie to send anything unlawful, harassing, threatening, defamatory or obscene, including in a trip chat.
• Add people who have asked not to be added, or use the invite emails to reach somebody who does not want to hear from you.
• Try to reach a trip, an account or a record you were not given access to, including by guessing links, codes or ids.
• Scrape the service, or automate account creation, invites or referrals.
• Abuse the referral feature, including creating accounts to credit yourself.
• Upload anything you do not have the right to upload, or an image of somebody who has not agreed to it.
• Interfere with the service or try to get around its limits or security.
• Resell the service or pass it off as your own.

We can remove content and suspend or close accounts that break this. For anything serious we will act immediately, and we will tell you why unless we are prevented from doing so.

Your content stays yours. Trip names, itineraries, photos, chat messages, rules, scores: we claim no ownership of any of it.

You give us a licence to store, copy and display it strictly so that we can run the service: showing it to the right people on your trip, putting it in the emails you ask us to send, generating a link preview when a link is shared, and keeping backups. That is the whole of it. It is worldwide and royalty-free because a server in another country and a preview card both need it to be, it lasts as long as your content is on the service, and it ends when you delete the content or your account.

We will not use your content to advertise, will not sell it, and will not use it to train an AI model. The optional AI suggestions send your trip details to an AI provider to generate that suggestion and for no other purpose.

You confirm you have the right to whatever you upload, including photos with other people in them.

Note that images you upload are served from public web addresses. Anyone given the address can open the image without signing in. Do not upload anything that would be a problem if the address were passed on.

Trip Caddie is free and provided as it is. We make no promise about uptime, we give no service level commitment, and we may change, suspend or withdraw any part of it, or the whole thing, without notice.

We will try to give reasonable notice before withdrawing the service permanently so you can get your data out, but we cannot guarantee it.

The service depends on third parties for hosting, email and storage. When one of those has an outage, so do we.

Subject to that, and to the maximum extent the law allows:

The cap

Our total liability to you for all claims connected with Trip Caddie, however they arise, is limited to £100.

Why that figure: the service is free, so there are no fees to base a cap on, and a cap of zero would be likely to fail as unfair and take the rest of this section with it. £100 is a real sum that could cover a plausible out-of-pocket loss caused by the service, while staying proportionate to something nobody pays for. It does not apply to any of the heads listed in the callout above.

What we are not liable for

These follow from how the service actually works, so they are worth reading rather than skimming:

• Details other people typed in. We do not verify any of it. Names, emails, phone numbers, handicaps, dietary notes, costs and payment records are whatever a user entered. We are not responsible for it being wrong, out of date or made up, or for what follows if it is.
• Money records. A payment marked as received means somebody ticked a box. It is not proof of payment. We do not check it, we do not hold the money, and we are not responsible for a shortfall, an overcharge or an argument about who owes what.
• Emails not arriving. We cannot guarantee delivery. Invites and reminders get filtered as spam, bounce, get delayed or go to an address that was typed wrong. If it matters that somebody knows, tell them another way too. We are not responsible for anybody missing a trip, a deadline or a payment because an email did not land.
• AI suggestions. Anything generated for you is a starting point produced by software. Nobody at Trip Caddie reads it before you do. It can be wrong, out of date or unsuitable. It is not advice, it changes nothing on your trip by itself, and acting on it is your decision.
• Losing data. We are not a backup service. We are not liable for data lost through an outage, a fault, a third-party failure, or somebody with access deleting it, including an organiser deleting a trip you were on. Keep your own copy of anything important.
• The actual golf trip. We have nothing to do with what happens in the real world. Bookings, cancellations, weather, injuries, disputes, damage, costs, who behaved badly at dinner: none of it is ours. Your arrangements are with the people you made them with.
• A link being passed on. Private links work for whoever holds them. That is the design. If a link is forwarded, posted publicly or left on a shared device, we are not responsible for who then sees the trip.
• Other people on your trip. What an organiser or another player does with information they can see, in the app or outside it, is between you and them.
• Consequential losses. To the extent the law allows, we are not liable for lost profit, lost business, wasted expenditure, or loss of goodwill or reputation.

If you use Trip Caddie for business rather than personal purposes, the exclusions above apply to you in full, and you accept that this service is not appropriate as a system of record for anything commercially important.

If somebody brings a claim against us because of what you put into Trip Caddie, or because of how you used it, you agree to cover our reasonable costs and any resulting liability. This applies to claims about details you entered about other people, and content you uploaded that you did not have the right to.

If you are a consumer, this only applies where the claim arises from you breaking these terms, and not otherwise.

You can stop any time. Delete your account from the Account tab on your profile and it goes immediately, along with your profile and address book.

We can suspend or close your account if you break these terms, if we are legally required to, or if we stop running the service. Other than for a serious breach, we will give you notice and a chance to get your data out.

Sections 6 (the licence, for content already shared), 8, 9 and 12 continue to apply after your account ends.

Deleting your account does not delete trips other people organise that you were a participant on. To have your details removed from those, email privacy@luxvibeweb.co.uk.

We may change these terms. If a change materially affects you, we will give reasonable notice, and continuing to use the service afterwards means accepting the new version. If you do not accept it, stop using the service and delete your account.

These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales.

If you are a consumer living elsewhere in the UK or in the EU, you keep the protection of your local consumer law and can bring a claim in your own local courts.

If any part of these terms turns out to be unenforceable, the rest still applies.

Email privacy@luxvibeweb.co.uk, or write to 12 Beech Road, Epsom KT17 4NH.